FAQ
How Do I Place An Order?
Select an item you like, then select size and click on "add to bag," then continue shopping until you are ready to complete your purchase. Then, click “Checkout” to confirm your items. After you have made any changes and updated the quantities as desired, click “Check Out" to complete your order.
What Payment Methods Do You Accept?
Obeyclothing.com accepts:
- Visa
- MasterCard
- American Express
- PayPal
- Afterpay
- Discover
- Apple Pay
- Google Pay
- Amazon Pay
- Diners Club
- Shop Pay Installments
Promotion codes cannot be retroactively applied.
AVOID FRAUD: An order confirmation with a copy of your driver's license and credit card may be required before processing an order. Order confirmations are to protect you against fraud.
Will I Be Charged Tax?
We are required to collect sales tax only for the state of California. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.
How Will I Know That My Order Was Accepted?
You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions at 888-541-2493 from 9:00am-4:00 pm, PST, via email at service@obeyclothing.com
Can I Add or Remove Items From My Order Once It Is Submitted?
Once your order has been submitted, we begin processing it, which involves several steps. During this time we cannot add or remove items from your order.
Can I Cancel My Order After It Has Been Placed?
Once your order is submitted, we begin processing it, which involves several steps. During this time we are unable to modify or cancel your order.
Obeyclothing.com wants to ensure you are completely satisfied with your shopping experience, and if there is a problem, we gladly offer easy returns.
What If An Item Is Out Of Stock?
If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.
How Do I Check My Order Status?
You can check your order status by clicking on "Order Status" located at the top of the site. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions at 888-541-2493 from 9:00 am-4:00 pm, PST, via email at service@obeyclothing.com.
What is your return policy?
Returns are accepted within 30 days of purchase for new, unworn, unwashed items with original tags attached.
How do I start a return?
U.S. customers can start a return through our return portal HERE
For orders shipping outside the United States, our return portal is unavailable.
Please send your return to the address below:
ATTN: WEB RETURNS
17462 Von Karman Avenue
Irvine, California 92614
USA
Please include your invoice or a note with your order number inside the package.
Once the return arrives at our warehouse, we’ll process your return.
Is there a return fee?
Returns initiated through our U.S. return portal are subject to an $8 return fee, which will be deducted from your refund.
For international returns, customers are responsible for arranging and paying for their own return label.
Can I exchange an item?
Exchanges are available for the same item in a different size or color, subject to stock availability.
CONTACT US:
E-MAIL: SERVICE@OBEYCLOTHING.COM
PHONE: 888-541-2493
BUSINESS HOURS: MONDAY - FRIDAY, 8:00 AM - 4:00PM PST
PLEASE ALLOW 24 BUSINESS HOURS FOR A RESPONSE