Returns

RETURNING A PRODUCT:

• CREATE A RETURN HERE BY USING YOUR ORDER NUMBER AND EMAIL ADDRESS. DO THIS WITHIN 14 DAYS OF RECEIVING YOUR ORDER
• PICK A REFUND OPTION: EXCHANGE, STORE CREDIT OR PAYMENT REFUND. 
• SECURELY REPACKAGE YOUR MERCHANDISE AND INCLUDE THE PACKING SLIP THAT CAME WITH YOUR ORDER
• COVER OR REMOVE ANY ORIGINAL SHIPPING BARCODES FROM THE PACKAGE
• RETURN THE PACKAGE TO US BY USING THE PREFERRED PARCEL SERVICE ON TEH LABEL. THE RETURN ADDRESS AND YOUR RETURN NUMBER CAN BE FOUND IN THE CONFIRMATION EMAIL AFTER THE RETURN HAS BEEN CREATED

WHERE CAN I FIND MY ORDER NUMBER?

YOUR ORDER NUMBER IS LOCATED IN THE ORDER CONFIRMATION EMAIL AND ON THE PACKING SLIP THAT IS INCLUDED IN THE BOX. IN THE CASE BELOW THE ORDER NUMBER IS 1465.

WHEN WILL I RECEIVE MY REFUND/STORE CREDIT?

YOUR REFUND, STORE CREDIT OR EXCHANGE WILL BE PROCESSED WITHIN 2-3 WORKING DAYS AFTER ARRIVING IN OUR WAREHOUSE. PLEASE CONSULT YOUR RETURN TRACK AND TRACE TO SEE WHEN IT ARRIVES. 

EXCHANGES:

TO EXCHANGE A PRODUCT PLEASE RETURN THE ITEM(S) USING THE STEPS ABOVE AND PICK 'EXCHANGE' AS RETURN OPTION. IN THE FOLLOWING STEP PLEASE TELL US WHAT ITEM, COLOR AND SIZE YOU WANT TO RECEIVE. A NEW ORDER WILL BE CREATED THAT WILL SHIP ONCE THE RETURNED PRODUCT(S) ARRIVE IN OUR WAREHOUSE.

IF THERE IS A PRICE DIFFERENCE YOU WILL BE COMPENSATED WITH A REFUND OR YOU WILL RECEIVE A NEW INVOICE TO PAY FOR THE OUTSTANDING AMOUNT.